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Understanding Wallet Status

Your wallet can have different statuses that affect what you can do with it.

Status Management​

Here's what the status management interface looks like for club staff:

Suspend Wallet​

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Reactivate Wallet​

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Close Wallet​

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Wallet Statuses Explained​

Active​

Your wallet is fully functional. You can:

  • Make payments
  • Top up your balance
  • Transfer funds
  • Receive transfers

Suspended​

Your wallet is temporarily on hold. You cannot:

  • Make payments
  • Transfer funds

You can still:

  • View your balance and history
  • Top up your wallet

Common reasons for suspension:

  • Failed auto top-up payment
  • Payment method issues
  • Account verification pending
  • Requested by member

Closed​

Your wallet has been permanently closed. You cannot:

  • Make any transactions
  • Top up
  • Transfer funds

Before closure:

  • Remaining balance should be transferred or refunded
  • All pending transactions are settled

Why Might My Wallet Be Suspended?​

Payment Issues​

If your auto top-up fails multiple times, your wallet may be suspended until the payment method is updated.

To resolve:

  1. Log in to the Member Portal
  2. Go to My Wallet → Payment Methods
  3. Update your card details
  4. Contact the club to reactivate

Membership Status​

Your wallet status is linked to your club membership. If your membership lapses:

  • Your wallet may be suspended
  • It will reactivate when membership is renewed

Requested Suspension​

You can request your wallet be suspended:

  • While traveling
  • For budget control
  • During membership breaks

Contact your club to request this.

Reactivating Your Wallet​

Automatic Reactivation​

Some suspensions resolve automatically:

  • When payment issues are fixed
  • When membership is renewed

Manual Reactivation​

For other cases, contact the club:

  1. Visit the front desk
  2. Call member services
  3. Email the club

They'll verify your account and reactivate your wallet.

Closing Your Wallet​

When You Might Close​

  • Leaving the club permanently
  • No longer want a wallet
  • Combining accounts

What Happens to Your Balance​

Before closing, your balance will be:

  • Transferred to another member (if you choose)
  • Refunded to your original payment method
  • Applied to outstanding club charges

The Closure Process​

  1. Contact the club to request closure
  2. Settle any pending transactions
  3. Choose what to do with remaining balance
  4. Confirm the closure
  5. Receive confirmation email

Frequently Asked Questions​

Can I reopen a closed wallet?​

Closed wallets cannot be reopened. You would need to create a new wallet if you rejoin.

Will I lose my transaction history?​

Your history is retained for record-keeping even after closure. You can request a final statement before closing.

What happens to pending auto top-ups?​

All scheduled payments are cancelled when a wallet is suspended or closed.

Can staff see my wallet status?​

Yes, club staff can view and manage wallet statuses through the admin portal.