Skip to main content

Updating Your Digital Card

Keep your digital card current with the latest information.

Automatic Updates​

Your digital card automatically updates for:

  • Membership renewals - New expiry dates
  • Balance changes - Periodic sync of wallet balance
  • Card design updates - New club branding or layouts
  • Account changes - Updated member details

These updates happen in the background - you don't need to do anything.

When to Manually Update​

Consider manually updating if:

  • Balance shown is significantly outdated
  • Membership details have changed
  • Card looks different in Member Portal
  • You've been asked to refresh by support

How to Update​

Refresh in Wallet App​

Apple Wallet​

  1. Open the Wallet app
  2. Tap your member card
  3. Pull down on the card to refresh
  4. Wait for the card to update

Google Wallet​

  1. Open Google Wallet
  2. Find your member card
  3. Pull down to refresh
  4. Card updates with latest info

Re-add the Card​

For a complete refresh:

Apple Wallet​

  1. Open Wallet
  2. Tap your member card
  3. Tap ... → Remove Card
  4. Go to Member Portal on your iPhone
  5. Navigate to My Wallet → Digital Card
  6. Tap Add to Apple Wallet

Google Wallet​

  1. Open Google Wallet
  2. Find your member card
  3. Tap ⋮ → Remove
  4. Go to Member Portal on your Android phone
  5. Navigate to My Wallet → Digital Card
  6. Tap Add to Google Wallet

Balance Updates​

Why Balance May Be Outdated​

Your digital card balance is a cached snapshot, not real-time:

  • Syncs every few hours
  • May not reflect very recent transactions
  • Pull to refresh for a newer snapshot

Getting Accurate Balance​

For the most current balance:

  1. Log into the Member Portal
  2. Go to My Wallet
  3. View your real-time balance

Balance on Multiple Devices​

If your card is on multiple devices:

  • Each device refreshes independently
  • Balances may differ slightly
  • All will show the same after refreshing

After Membership Changes​

When your membership is updated:

ChangeCard Update
RenewalAutomatic within 24 hours
Upgrade/DowngradeMay require re-add
Name changeAutomatic or re-add
Contact detailsNo card change needed

Troubleshooting Updates​

Card Won't Refresh​

  1. Check internet connection
  2. Make sure you're logged into Apple/Google account
  3. Try removing and re-adding the card
  4. Contact support if issue persists

Old Information Persists​

  1. Remove the card from your wallet app
  2. Wait 5 minutes
  3. Re-add from Member Portal
  4. This forces a complete refresh

Card Shows "Update Available"​

Some cards display an update notice:

  1. Tap the card
  2. Follow prompts to accept the update
  3. Card refreshes with new information

Best Practices​

  1. Refresh before visits - Pull to refresh before heading to the club
  2. Check Portal for accuracy - Use Member Portal for real-time balance
  3. Re-add periodically - Remove and re-add every few months for best sync
  4. Keep apps updated - Ensure Wallet/Google Wallet apps are current

Contact Details Changed?​

If your email or phone number changes:

  1. Update in Member Portal under Profile
  2. Your digital card doesn't need updating
  3. Notifications will go to new contact details