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Low Balance Alerts

Get notified before your wallet runs low so you never get caught short.

What Is a Low Balance Alert?​

When your wallet balance drops below a threshold you set, you receive a notification. This gives you time to top up before your next purchase.

Example:

  • You set your threshold to R100
  • After a purchase, your balance is R85
  • You receive an alert: "Your wallet balance is R85"
  • You top up before your next visit

Setting Your Threshold​

How to Set It​

  1. Log in to the Member Portal
  2. Go to My Wallet → Settings or Notifications
  3. Find Low Balance Alert
  4. Enter your threshold amount (e.g., R100)
  5. Click Save

Choosing the Right Threshold​

Consider your typical spending:

Your Spending PatternSuggested Threshold
Light (coffee, small items)R50
Moderate (meals, drinks)R100 - R200
Heavy (regular dining, pro shop)R300+

Tip: Set your threshold higher than your typical single purchase. If your average transaction is R80, set the threshold to at least R100.

How Alerts Are Sent​

Choose how you want to be notified:

Email​

  • Full details of your current balance
  • Direct link to top up
  • Good for non-urgent awareness

WhatsApp​

  • Quick alert with balance
  • Easy to see on your phone
  • Recommended for immediate awareness

SMS​

  • Text message with balance
  • Works without internet connection
  • Good backup option

Push Notification​

  • Instant alert on your phone
  • Requires club mobile app
  • Most immediate option

Enabling Low Balance Alerts​

  1. Go to My Wallet → Notification Preferences
  2. Find Low Balance Alerts
  3. Toggle to On
  4. Select your preferred channels (Email, WhatsApp, SMS, Push)
  5. Set your threshold amount
  6. Save changes

When You'll Receive Alerts​

Alerts are triggered when:

  • Your balance drops below your threshold after a purchase
  • One alert per threshold crossing (not repeated until you top up and drop again)

You won't receive an alert if:

  • Your balance was already below threshold
  • You've disabled low balance notifications
  • Your contact details are incorrect

Pairing with Auto Top-Up​

For complete peace of mind, combine low balance alerts with auto top-up:

FeatureWhat It Does
Low Balance AlertNotifies you when balance is low
Auto Top-UpAutomatically adds funds when balance is low

Best practice: Set your alert threshold slightly above your auto top-up threshold. This way, you're notified before auto top-up kicks in, giving you visibility into your spending.

Example:

  • Low balance alert: R150
  • Auto top-up threshold: R100

You'll receive an alert at R150, and if you don't manually top up, auto top-up will run at R100.

Common Questions​

How often will I receive alerts?​

Only once per threshold crossing. After you receive an alert, you won't get another until:

  1. You top up (bringing balance above threshold)
  2. Your balance drops below threshold again

Can I change my threshold anytime?​

Yes. Go to Settings and update the amount. Changes take effect immediately.

What if I'm receiving too many alerts?​

  1. Raise your threshold so you top up larger amounts less often
  2. Consider enabling auto top-up to maintain higher balances
  3. Reduce the number of notification channels

The alert says a different balance than I expected​

Alerts are sent when your balance crosses the threshold. By the time you see it, your balance may have changed from additional transactions.