Skip to main content

Managing Your Notification Preferences

Control exactly how and when you receive wallet notifications.

Accessing Notification Settings​

  1. Log in to the Member Portal
  2. Go to My Wallet
  3. Click Settings or Notification Preferences

Understanding the Settings​

Notification Types​

You can enable or disable each type of notification:

TypeWhat It Covers
Low Balance AlertsWhen your balance drops below threshold
Purchase NotificationsEach time you make a payment
Credit NotificationsWhen money is added (top-ups, refunds)
Auto Top-Up AlertsWhen automatic top-up runs or fails

Communication Channels​

For each notification type, choose which channels to use:

  • Email - Detailed notifications to your inbox
  • WhatsApp - Quick alerts via WhatsApp
  • SMS - Text messages to your phone
  • Push - App notifications (if using mobile app)

Changing Your Preferences​

Enable or Disable a Notification Type​

  1. Find the notification type (e.g., "Purchase Notifications")
  2. Toggle the switch On or Off
  3. Changes save automatically

Choose Channels for Each Type​

  1. Click on a notification type to expand options
  2. Check or uncheck each channel:
    • ☑️ Email
    • ☑️ WhatsApp
    • ☐ SMS
    • ☐ Push
  3. Changes save automatically

For Most Members​

NotificationEmailWhatsAppSMS
Low Balance✓✓
Purchases✓
Credits✓
Auto Top-Up✓✓

For Active Spenders​

NotificationEmailWhatsAppSMS
Low Balance✓✓✓
Purchases✓
Credits✓
Auto Top-Up✓✓

Minimal Notifications​

NotificationEmailWhatsAppSMS
Low Balance✓
Purchases
Credits
Auto Top-Up✓

Updating Contact Information​

Notifications go to your registered contact details:

Email Address​

  1. Go to Profile → Contact Details
  2. Update your email address
  3. Verify the new address via confirmation email

Mobile Number​

  1. Go to Profile → Contact Details
  2. Update your mobile number
  3. Verify via SMS code if required

WhatsApp​

WhatsApp notifications use your registered mobile number. Ensure:

  • WhatsApp is installed on that number
  • You've opted in to receive WhatsApp messages

Troubleshooting​

Not Receiving Notifications​

  1. Check your notification preferences are enabled
  2. Verify your contact details are correct
  3. Check spam/junk folders for emails
  4. Ensure you haven't blocked the sender

Receiving Too Many Notifications​

  1. Disable purchase notifications if you make frequent small purchases
  2. Use only one channel per notification type
  3. Turn off notifications you don't need

WhatsApp Not Working​

  1. Ensure WhatsApp is installed
  2. Verify your mobile number is correct
  3. Check WhatsApp settings allow messages from businesses
  4. Try disabling and re-enabling WhatsApp notifications

Privacy and Unsubscribing​

Your Data​

  • Notification preferences are stored securely
  • Only used for wallet notifications
  • Not shared with third parties

Stopping All Notifications​

  1. Go to Notification Preferences
  2. Toggle off each notification type
  3. Or contact support to opt out completely

Note: Some critical notifications (like security alerts) may still be sent.